Terms of service

Welcome to Cellvue.com. These Terms of Service explain the terms that apply when you access our website or purchase products from us.

Please read these Terms of Service carefully before using our website or placing an order. By accessing Cellvue.com or purchasing a product from us, you acknowledge that you have read and understood these Terms of Service.

Where we use the terms "Cellvue," "we," "us," or "our," we mean the business operating Cellvue.com, ECOMVA LTD.

Where we use "you" or "your," we mean the person accessing our website or purchasing products from us.

These Terms of Service apply together with our other policies, including our Privacy Policy and Return & Refund Policy.

1. About Us

Cellvue.com is operated by:

ECOMVA LTD
Company Number: 17080139
Registered address: 27 Swanton Road, Dereham, Norfolk NR19 2HH, United Kingdom

Email: support@cellvue.com
Phone: +61 468 147 257

We aim to respond to all customer enquiries within one business day.

2. Acceptance of These Terms

By accessing or using Cellvue.com, you agree to be bound by these Terms of Service.

If you do not agree with these Terms of Service, you should not use our website or purchase products from us.

These Terms of Service apply to purchases made through Cellvue.com and are intended to provide clear information about our products, orders, payments, delivery, returns and your rights as a customer.

Nothing in these Terms of Service is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified under applicable law, including the Australian Consumer Law, where applicable.

3. Eligibility and Website Use

You may use Cellvue.com for lawful purposes and in accordance with these Terms of Service.

When placing an order, you agree to provide information that is accurate, complete and current.

You must not use our website to:

• engage in unlawful or fraudulent activity;

• interfere with the operation or security of our website;

• introduce viruses, malware or other harmful code;

• attempt to gain unauthorised access to our systems;

• collect or misuse another person's personal information;

• reproduce or commercially exploit our website content without permission; or

• use our website in a way that may damage, disable or impair the website or our services.

We reserve the right to restrict or terminate access to our website where we reasonably believe that a user has violated these Terms of Service or applicable law.

4. Our Products

We aim to ensure that product descriptions, images, specifications and other information displayed on Cellvue.com are accurate and up to date.

However, colours and visual appearance may vary depending on your device, screen settings and other technical factors.

Product availability may change from time to time. We may update product information, pricing, specifications or availability where necessary.

Where a product becomes unavailable after you have placed an order, we will contact you using the information provided with your order and, where appropriate, provide an available remedy, including a refund.

Nothing in this section limits your rights under applicable consumer law.

5. Orders and Contract

When you place an order through Cellvue.com, you are submitting an offer to purchase the selected products.

After placing an order, you should receive an order confirmation by email containing details of your purchase.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted if we subsequently identify an issue that prevents us from fulfilling it.

We may contact you if:

• a product is unavailable;

• there is an error in the product or pricing information;

• there is an issue with your payment;

• we are unable to verify the information provided;

• we suspect fraudulent or unauthorised activity; or

• we are otherwise unable to fulfil the order.

If we are unable to fulfil an order and payment has already been taken, we will provide an appropriate refund where required.

We encourage you to carefully review your order details before completing your purchase.

6. Prices and Payment

All product prices are displayed on Cellvue.com in the currency shown on the website or at checkout.

The total amount payable, including applicable delivery charges and other applicable charges, will be displayed before you complete your purchase.

We may update product prices from time to time. Any price applicable to your order will be the price displayed to you at the time you complete your purchase, subject to any obvious pricing error.

We accept the payment methods made available during checkout.

Payment must be successfully authorised before an order can be processed.

If your payment is declined or cannot be successfully processed, we may be unable to fulfil your order until valid payment has been received.

We do not knowingly charge customers fees that have not been disclosed before completion of the purchase.

7. Shipping and Delivery

We ship orders according to the delivery information provided on our website and at checkout.

Estimated delivery timeframes are provided for guidance and may vary depending on factors such as destination, carrier delays, public holidays, weather, customs processes and other circumstances outside our reasonable control.

Where an estimated delivery timeframe is provided, it should not be understood as a guaranteed delivery date unless expressly stated otherwise.

You are responsible for providing a complete and accurate delivery address when placing an order.

If you provide an incorrect or incomplete address, this may affect delivery and may result in additional delivery arrangements or delays.

For full information about delivery timeframes, shipping costs and delivery procedures, please refer to our Shipping Policy.

Nothing in this section limits any rights you may have under applicable consumer law where goods are not supplied within a reasonable time or otherwise fail to meet applicable consumer guarantees.

8. Returns, Refunds and Cancellations

Our returns and refund procedures are explained in our Return & Refund Policy.

If you wish to return a product, request a refund or cancel an order, please contact our customer service team at: support@cellvue.com

We will assess your request in accordance with our Return & Refund Policy and applicable law.

Nothing in our Return & Refund Policy or these Terms of Service limits your rights under the Australian Consumer Law or any other mandatory consumer protection law that applies to your purchase.

Where a product has a problem covered by an applicable consumer guarantee, you may be entitled to a remedy such as a repair, replacement, refund or cancellation depending on the circumstances.

9. Australian Consumer Law and Consumer Guarantees

If you are an Australian consumer, your purchase may be protected by the consumer guarantees under the Australian Consumer Law (ACL).

These guarantees may include rights relating to:

• acceptable quality;

• Safety;

• Durability;

• suitability for a particular purpose;

• products matching their description; and

• products matching any sample or demonstration model where applicable.

The consumer guarantees provided under Australian law operate automatically and cannot be excluded by these Terms of Service.

If a product does not meet an applicable consumer guarantee, you may have rights to an appropriate remedy depending on the nature and seriousness of the problem.

Our policies are not intended to replace or reduce any rights you have under the Australian Consumer Law.

For more information about Australian consumer guarantees, customers can refer to the Australian Competition and Consumer Commission (ACCC).

10. Product Information and Availability

We make reasonable efforts to ensure that information relating to our products is accurate.

However, occasional errors may occur, including errors relating to descriptions, images, specifications, availability or pricing.

If we identify a significant error affecting an order, we will take reasonable steps to contact you and explain the situation.

Where an error means that an order cannot reasonably be fulfilled, we may need to cancel the affected order and provide any refund required by applicable law.

We do not guarantee that every product displayed on Cellvue.com will remain available indefinitely.

11. Intellectual Property

Unless otherwise stated, the content available on Cellvue.com, including text, graphics, logos, images, product content, website design and other materials, is owned by or licensed to ECOMVA LTD or used with appropriate permission.

You may access and use the website for personal and lawful shopping purposes.

You must not, without our prior written permission:

• reproduce substantial portions of our website content;

• copy or commercially exploit our website design or content;

• reproduce our logos or branding;

• distribute our content for commercial purposes; or

• use our content in a way that suggests an association with Cellvue that does not exist.

Nothing in these Terms of Service transfers ownership of our intellectual property to you.

12. Third-Party Links and Services

Cellvue.com may contain links to websites, services or platforms operated by third parties.

These links may be provided for convenience or additional information.

We are not responsible for the content, availability, security or privacy practices of third-party websites that we do not operate.

If you visit a third-party website, you should review its applicable terms and privacy policy before using the service or providing personal information.

Payment services and other third-party services used during checkout may also be subject to their own terms and conditions.

13. Prohibited Use

You must not use Cellvue.com for any unlawful, fraudulent or unauthorised purpose.

You must not attempt to:

• interfere with website security;

• access restricted areas without authorisation;

• introduce malicious software;

• interfere with another customer's use of the website;

• obtain products or services through fraudulent means;

• submit false or misleading information; or

• otherwise use the website in violation of applicable law.

We may take reasonable steps to protect our website, customers and business from fraudulent, abusive or unlawful activity.

14. Limitation of Liability

To the maximum extent permitted by applicable law, we are not responsible for losses that arise solely from circumstances outside our reasonable control, including certain delays or disruptions caused by third-party service providers, carriers, telecommunications providers or other external circumstances.

However, nothing in these Terms of Service excludes, restricts or modifies any liability, right or remedy that cannot legally be excluded, restricted or modified under applicable law.

In particular, nothing in these Terms of Service is intended to exclude or limit your rights under the Australian Consumer Law where those rights apply.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, legal requirements or applicable regulations.

The latest version will be made available on Cellvue.com.

Changes will generally apply from the date they are published unless otherwise required by law.

Your rights in relation to an order that you have already placed will not be reduced by a later change to these Terms of Service where such a reduction would be contrary to applicable law.

16. Governing Law and Applicable Consumer Rights

These Terms of Service are intended to operate in accordance with the laws applicable to your purchase and use of Cellvue.com.

Where the Australian Consumer Law or other mandatory Australian consumer protection laws apply to your purchase, those laws will apply to the extent required.

Nothing in these Terms of Service is intended to deprive an Australian consumer of mandatory rights or protections available under applicable Australian law.

17. Contact Us

If you have any questions about these Terms of Service, your order or our services, please contact us.

ECOMVA LTD
Company Number: 17080139
Registered address: 27 Swanton Road, Dereham, Norfolk NR19 2HH, United Kingdom

Email: support@cellvue.com
Phone: +61 468 147 257
Customer service hours: Monday to Friday, 9:00 AM - 6:00 PM (Sydney Time). Saturday and Sunday: closed.

We aim to respond to all enquiries within one business day.

Last updated: 18 August 2026