Payment Policy
Payment Policy
Last updated: 1 August 2026
At Cellvue, we offer a range of secure payment methods to make your shopping experience convenient and straightforward.
1. Accepted Payment Methods
We currently accept the following payment methods:
- American Express
- Apple Pay
- Google Pay
- Mastercard
- Maestro
- Shop Pay
- UnionPay
- Visa
Available payment methods may vary depending on your device, browser, location and other factors. All available payment options will be displayed during checkout before you complete your purchase.
2. Payment Processing
Payment is processed securely through our payment service providers.
When placing an order, you authorise the applicable payment provider to process the payment for the total amount shown at checkout.
Your payment details are handled securely by the relevant payment provider. Cellvue does not have access to your full payment card details.
3. Prices and Currency
All prices displayed on Cellvue.com are shown in Australian Dollars (AUD) unless otherwise stated.
The total amount payable, including any applicable charges, will be clearly displayed during checkout before you complete your purchase.
Cellvue offers free standard shipping on all orders within Australia.
4. Payment Authorisation
All orders are subject to payment authorisation.
If your payment cannot be authorised or is declined, your order may not be processed until a valid payment method has been provided.
Please ensure that your billing and payment information is accurate when placing your order.
5. Payment Security
We use secure payment processing technologies and trusted payment providers to help protect your payment information.
Payment transactions are processed through secure systems designed to protect your information during checkout.
6. Refunds
Where a refund is approved in accordance with our Return Policy or is required under the Australian Consumer Law, the refund will generally be issued to the original payment method used for the purchase.
Please note that your bank, card issuer or payment provider may require additional processing time before the refunded amount becomes available in your account.
7. Contact Us
If you have any questions regarding payment or your order, please contact us:
ECOMVA LTD
Company Number: 17080139
Registered address: 27 Swanton Road, Dereham, Norfolk NR19 2HH, United Kingdom
Email: support@cellvue.com
Phone: +61 468 147 257
Customer service hours: Monday to Friday, 9:00 AM - 6:00 PM (Sydney Time). Saturday and Sunday: closed.
We aim to respond to all enquiries within one business day.
Last updated: 18 August 2026